Location: Tel Aviv, Israel

Versatile is seeking an enthusiastic, collaborative, and highly motivated IT support provider to join us. We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day. The position will include providing the company’s users support and customer service on company-supported computer applications, hardware, and platforms. Troubleshoot problems and executing appropriate action for all teams based in Israel and overseas. This is a full-time position, in our Tel Aviv headquarters (5 minutes from HaShalom train station).

What you will be doing:
  • Respond to requests for technical assistance in person, via phone, chat or email
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Executing appropriate actions based on the IT manager instructions
  • Follow standard IT procedures
  • Log all IT interactions
  • Follow up with customers and users to ensure complete resolution of issues
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Resolve technical problems with Local Area Networks and Wide Area networks
  • Inform management of recurring problems
  • Stay current with system information, changes, and updates
  • Setting up and cleaning up computers
  • Working knowledge of fundamental operations of relevant software, hardware, and other equipment
  • Experience researching, analyzing, and interpreting automated system problems
  • Knowledge and experience of customer service practices
  • Related experience and training in troubleshooting and providing IT support
Key Skills & Competencies:
  • Oral and written communication skills in English
  • Good learning skills
  • Customer service orientation
  • Problem analysis
  • Problem-solving
  • Adaptability
  • Team interaction
  • Planning and organizing
  • Attention to detail
  • Stress tolerance