Versatile is a Construction Tech Company that has pioneered a new, non-intrusive way to capture job site performance data. Our vision is to connect all fragmented pieces of the construction process to a single source of productivity and precision. We transform construction professionals into superheroes and construction into a truly controllable manufacturing process.

About the job

We are looking for a self-starter who enjoys introducing new technologies to this fantastic industry and possesses a strong understanding of ensuring client success. This is a crucial role in shaping our new and existing accounts in the US. We are looking for someone with a can-do attitude who is unafraid to dig deep into uncharted territories and prevail. You will join a top-notch team serving the US.

What you will be doing:

This is an opportunity to become a part of something big and position yourself early on as a company’s future leader, working hand in hand with our clients to transform an industry. You will be responsible for onboarding Versatile’s clients and ensuring deployment, adoption, and client success. You will focus on working with clients to deploy our Project Life Cycle approach, which engages our clients in a process that delivers initial and ongoing project value and ensures that we are well-positioned for expansion opportunities.

*This is a permanent position with no fixed end date*

Requirements:

  • BSc in civil engineering or a similar degree
  • 3+ years of experience in the construction industry, working at large construction sites. 
  • Experience with construction management software (e.g. ACC or Procore)
  • Willingness to travel 60% of your time on average 
  • Propensity to utilize data and analytics to gauge client commitment & usage
  • Focus on client success with the capacity to intervene and adjust when necessary
  • High performers, personable, with strong communication and presentation skills

Responsibilities:

  • Manage the Versatile Project Life Cycle – engaging with the client from project initiation through deployment and beyond, ensuring clients realize value 
  • Coordinate deployments with the Account Manager in your named accounts, working as a team to best support client adoption and engagement
  • Act as a Versatile advocate and evangelist at all times and in all situations
  • Utilize user engagement metrics and customer feedback to drive annual/quarterly customer business reviews for assigned accounts
  • Visit client job sites during the project life cycle, driving initial client engagement and ongoing adoption 
  • Support the land and expand motion driven by the Account Manager
  • Document and share product feedback from your clients
  • Build and maintain partner relationships with your clients
  • Participating in structured product pre-release testing
  • Subject Matter Expert (SME) in product & customer applications
  • Manage the supply of Versatile devices, batteries and components for the territory
  • Manage and ensure all components are tracked and monitored while in warehouse or client sites
  • Keep up to date on the latest industry news and educate yourself on industry processes
  • Represent Versatile at industry events
  • Log daily activities, calls, and other pertinent client information into CRM (Salesforce)

Skills:

  • Communication
  • Customer Service
  • Analytical
  • Active listening
  • Empathy
  • Attention to detail